CIHM - In Hotel Management
1st Month: Introduction to Hotel Management & Hospitality Industry
Topics Covered:
- Overview of the hospitality industry.
- Types of hotels and services.
- Organizational structure of a hotel.
- Guest relations & communication skills.
- Basic hygiene and safety standards.
Practical Sessions:
- Hotel tours (front office, kitchen, housekeeping).
- Guest check-in/out simulations.
- Basic interpersonal communication exercises.
2nd Month: Front Office Operations
Topics Covered:
- Role of the front office in guest services.
- Reservation systems and procedures.
- Handling guest complaints and requests.
- Concierge services and responsibilities.
Practical Sessions:
- Using Property Management Systems (PMS) like Opera or IDS.
- Mock guest reception and concierge duties.
- Handling telephonic and online reservations.
3rd Month: Housekeeping Management
Topics Covered:
- Housekeeping department functions.
- Room cleaning and preparation procedures.
- Linen and laundry management.
- Inventory control and maintenance of housekeeping supplies.
Practical Sessions:
- Bed-making and cleaning techniques.
- Guest room inspections and standards.
- Fridge temperature monitoring and chemical handling.
4th Month: Food & Beverage Service
Topics Covered:
- Types of F&B services (restaurants, banquets, in-room dining).
- Restaurant service etiquette.
- Menu planning and knowledge of cuisines.
- Bar operations and beverage services.
Practical Sessions:
- Table setup and service techniques.
- Mock restaurant operations.
- Handling room service and buffet setups.
5th Month: Kitchen Operations & Culinary Skills
Topics Covered:
- Understanding the kitchen hierarchy (Chef de Partie, Commis, etc.).
- Basic food preparation techniques.
- Kitchen safety and hygiene standards.
- Menu planning and costing.
Practical Sessions:
- Basic cooking skills (knife handling, vegetable cuts, etc.).
- Direct involvement in food production.
- Kitchen cleaning, store maintenance, and waste management.
6th Month: Hospitality Sales & Marketing + Final Project
Topics Covered:
- Introduction to hotel sales and marketing.
- Revenue management and pricing strategies.
- Social media and digital marketing for hotels.
- Customer service excellence and loyalty programs.
Final Project:
- Each student prepares a project on hotel operations management.
- Presentations on a chosen topic (front office, F&B, or housekeeping).
- Real-life case studies and problem-solving scenarios.
Evaluation
Assessments:
- Weekly quizzes based on the theoretical content.
- Practical demonstrations and role-playing.
- Final project evaluation and presentation.
