DIHM - Diploma in Hotel Management

Here's a 12-month diploma curriculum for hotel management, offering a more comprehensive understanding of the hospitality industry with in-depth training in all key areas.

1st-2nd Month: Introduction to Hospitality & Hotel Management

Topics Covered:

  • History and evolution of the hospitality industry.
  • Classification of hotels, services, and star ratings.
  • Organizational structure and functions of various departments.
  • Introduction to guest services, communication, and soft skills.
  • Health, hygiene, and safety standards.

Practical Sessions:

  • Hotel tours and departmental introductions.
  • Mock guest check-in/out exercises.
  • Communication and soft skill workshops.
3rd-4th Month: Front Office Operations & Reservations Management

Topics Covered:

  • Detailed study of front office functions and duties.
  • Guest reservation systems (manual and automated).
  • Handling guest complaints, requests, and concierge services.
  • Night audits, financial reporting, and guest billing.

Practical Sessions:

  • Hands-on experience with Property Management Systems (PMS).
  • Mock front office operations, including guest check-ins, reservations.
  • Managing guest inquiries and complaints in real-time scenarios.
5rd Month: Housekeeping Operations

Topics Covered:

  • Role and structure of housekeeping.
  • Room preparation and guest room standards.
  • Linen and laundry management.
  • Inventory control and maintenance.
  • Hygiene and sanitization procedures.

Practical Sessions:

  • Room cleaning simulations.
  • Bed making, room inspections, and turndown services.
  • Hands-on linen and laundry management.
6th Month: Food Production - Basics of Culinary Skills

Topics Covered:

  • Kitchen hierarchy (Executive Chef, Sous Chef, CDP, Commis).
  • Basic cooking techniques (knife skills, vegetable cuts, etc.).
  • Understanding kitchen safety, sanitation, and hygiene practices.
  • Introduction to menu planning and costing.

Practical Sessions:

  • Basic food preparation (salads, soups, and appetizers).
  • Safety and hygiene practices during cooking.
  • Introduction to bakery and patisserie.
7th-8th Month: Advanced Culinary Skills & Kitchen Operations

Topics Covered:

  • Understanding cuisines (Indian, Continental, Oriental, etc.).
  • Menu design and plating techniques.
  • Food production planning and waste management.
  • Stock control, storage, and inventory management.

Practical Sessions:

  • Preparation of main course dishes and desserts.
  • Food presentation and plating techniques.
  • Stock control exercises and kitchen inventory.
9th Month: Food & Beverage Service

Topics Covered:

  • Types of food and beverage service (buffet, a la carte, banqueting).
  • Table setting and dining etiquette.
  • Beverage service (alcoholic and non-alcoholic).
  • Menu knowledge, upselling, and customer interaction.

Practical Sessions:

  • Table setting and service simulations.
  • Mock restaurant and banquet service.
  • Upselling techniques and beverage service.
10th Month: Hospitality Sales & Marketing

Topics Covered:

  • Introduction to hotel sales and marketing strategies.
  • Role of digital marketing and social media in the hotel industry.
  • Revenue management and pricing techniques.
  • Customer relationship management (CRM) and loyalty programs.

Practical Sessions:

  • Sales strategies, marketing campaign planning.
  • Real-time digital marketing projects for hotels.
  • Implementing CRM systems.
11th Month: Hotel Financial Management

Topics Covered:

  • Basics of financial accounting and budgeting for hotels.
  • Understanding revenue generation and cost control.
  • Financial reporting, audits, and financial decision-making.
  • Understanding the hotel balance sheet and profit and loss statements.

Practical Sessions:

  • Hotel budgeting exercises and profit calculation.
  • Understanding daily hotel audits and financial reporting.
  • Simulations of cost control in operations.
12th Month: Hospitality Leadership & Internship

Topics Covered:

  • Leadership skills in hospitality management.
  • Team management and staff training.
  • Conflict resolution and problem-solving.
  • Internship preparation and guidance.

Internship

  • 2-3 month internship in a hotel to apply the skills learned in real-life settings.
  • Roles in front office, housekeeping, kitchen, and F&B service.
  • Weekly reporting and evaluation by hotel supervisors and faculty.
Evaluation & Certification

Assessments

  • Written exams, practical assessments, and project work.
  • Internship performance reviews.
  • Final diploma certification after completion of all modules and assessments.

This 12-month diploma curriculum provides a deeper focus on practical learning, with a mandatory internship to ensure students are industry-ready. I can also compile this into a Word file if needed. Would you like me to do that?